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Privacy policy

Cleaveware Co.,Ltd ( hereinafter referred to as the "Company"), with the origins of the company name "Cleave" derived from carving out it's future, has a corporate philosophy of performing business operations regarding design, development, and operation of original computer information systems.
With respect to the protection of private information of customers in business dealings, business partner's employees, and our employees, by establishing and maintaining a "private information system" developed on the basis of the policy that all persons engaged in business dealings with the company ( with indifference to employment contract type ) have a principle of private information protection based in full recognition and awareness, the company states here the incorporation of more trust in enterprise from our customers and business partners and company wide elevation to the extent possible.

Date Established: 4/15/2012
Cleaveware Co.,Ltd
President Tsutomu Kadokita

What is private information?

Personal information about an individual, their name, birthday, phone number, email address, fingerprint data, passport number, license number, the Social Security and Tax Number, and any other information ( personal numbers, symbols, pictures, etc. assigned to them ) that can more easily help identify a person. The email history, fax history, internet history, etc. for a customer or business partner is also included.

Purpose for obtaining private information

  • When obtaining private information directly, it is to clarify the purpose of use and obtain written consent from the person.
  • When obtaining private information through a third party, subcontracting will be limited to the third-party.

The purpose of private information and private information is used by the company only to the extent necessary to achieve the purpose of use.

  • Necessary measures are taken to ensure that the handling of private information beyond the scope necessary to achieve the purpose of use ( hereinafter referred to as "non-target use" ) does not occur.

Administration of private information

  • Reasonable risk countermeasures for obtained private information are performed to guarantee the accuracy of relevant information and to strive for safety management so that information leakage, loss, damage, etc. does not occur.

Providing private information to third parties

Private information obtained by the company, with the exception of cases falling under any of the following, will not be provided to third parties.

  • When there is consent from the person.
  • When there is an obligation to submit to a third party based on law, etc.
  • When it is needed for life, body, or property protection and it is difficult to obtain the consent of the person.

Laws and nationally established guidelines for private information, as well as compliance with other rules

The company implements the "private information management system" in accordance with guidelines established by laws and regulation of the country, as well as other standards.

Continuation and improvement of the private information management system

The company performs period inspections of the private information management system. Through review, we build a more highly secure private management information system.

Contact for complaints regarding personal information

PEARL GRAY Bld.9F, 3-20-12, Toyosaki, Kita-ku Osaka-shi, Osaka, 531-0072, Japan
Cleaveware Co.,Ltd
Phone Number: +81-6-6940-6706
FAX: +81-6-6940-6716

Regarding the procedure for the disclosure of private information

With regards to private information entrusted to us from others for the following purposes, in accordance with the provisions of the Private Information Protection Act and JIS standards (JISQ15001:2017), if applicable to private information subject to disclosure, when notice of the purpose of use of the private information, display, content revision, additions and deletions, suspension of use, erasure and suspension of provision to third parties ( hereinafter referred to as "disclosure" ) is demanded, the company will respond appropriately in accordance with the provisions of the law.

<Purpose of use of private information subject to disclosure>

  • For use in employment procedures.
  • For government administration procedures. ( based on laws and regulations )
  • For mailing purposes.
  • For salary payments or human resources, etc. procedures within the company.

However, if the relevant information pertains to the following, there are times when disclosure cannot be performed in full or in part. In such cases, that effect and reason will be explained.

  • If there is a risk of prejudice regarding the life, body, property, or rights and interests of a person or third party.
  • If it is likely to cause significant impediment to the reasonable enforcement of affairs of the relevant operator.
  • If it is a violation of laws and regulations.

Company name and private information protection administrator

Cleaveware Co.,Ltd.
Private information protection administrator: Keiji Maruoka
Contact: Phone +81-6-6940-6706

Contact for disclosure request

If you have a request for disclosure, please send the required documents and charges to the location below.
Cleaveware Co.,Ltd. Plan and Administration division
Address: PEARL GRAY Bld.9F, 3-20-12, Toyosaki, Kita-ku Osaka-shi, Osaka, 531-0072, Japan

Documents to submit upon request for disclosure

Document Name/Requester self legal representative voluntary representative
Private information disclosure request form
Documents to prove your identity - -
Documents to prove you are a representative -
Letter of attorney with the person's seal/signature - -
Document to prove that you are a legal representative - -


If you have a request for "disclosure" or "notice of purpose of use", the charge amount listed below is required.
・ The fare amount per request is 1,000 yen
Regarding the charge fee, please enclose a postal stamp or a postal money order for the amount.

Contact for opinions concerning the handling of private information

Cleaveware Co.,Ltd. Plan and Administration division
Address: PEARL GRAY Bld.9F, 3-20-12, Toyosaki, Kita-ku Osaka-shi, Osaka, 531-0072, Japan
Phone Number:+81-6-6940-6706(business hours 9:00 -18:00)

As the company has been registered in the general foundation target entities of the Japan Information Processing Development Center as an authorised private information protection organisation, it is possible to receive consultation from the contact below.

<contact for authorised private information protection organisation "Japan Information Processing Development Center" complaints and inquiries>

Japan Information Processing Development Center Personal Information Protection Manager
<Address>Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku Tokyo, 106-0032 Japan <Phone Number> +81-3-5860-7551

pマークThis company states that in performing computer software development and system operations as business, it recognises the important social mission of appropriate handling of private information and it plans and operates a private information protection management system that conforms to "JIS Q 15001".